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Telephone & Broadband Engineer

HandyToKnow - Your Ultimate Handyman - Telephone Fault Help

Telephone Help

HandyToKnow - Your Ultimate Handyman - Broadband Help

Broadband Help

HandyToKnow - Your Ultimate Handyman - What Broadband Help

What Broadband?

 

 Most Telephone and Broadband faults are either faulty wiring or incorrect set up.

Try and avoid charges from your Provider, If a fault is found to be inside you property BT Openreach will bill your provider for identifying (not fixing) the fault this charge can be anything from £99, this charge will be passed onto you by your provider.

 Telephone issues:

  1. Go back to basics, disconnect all the devices from your internal sockets and plug only your phone into the main telephone socket.

  2. If step 1 fails try an alternative phone, Ideally a standard basic phone

  3. Call your service provider to check your external line

  4. BT Openreach/Your Provider are only responsible for you main master socket. If you have additional sockets in you home these may be causing the issue and the internal sockets are the responsibility of the home owner. if you have additional sockets or don't know where your main socket is click here for help

Broadband issues:

  1. As your broadband relies on your telephone line the first step is virtually the same, go back to basics, disconnect all all the devices from your internal sockets and plug only your microfilter with your phone and modem/router into the main telephone socket.

  2. If step 1 fails try an alternative microfilter.

  3. If you have a alternative router/modem test it.

  4. Call your service provider to check your external line

  5. Again as BT Openreach/Your Provider are only responsible for you main master socket. If you have additional sockets in you home these may be causing the issue and the internal sockets are the responsibility of the home owner. if you have additional sockets or don't know where your main socket is click here for help

These basic steps may help you avoid charges, if you need any help then contact us. A test callout is only £20 within 3 miles of L35, a travel charge of £1 per mile (one-way charge) outside the free zone is applicable to cover fuel and travel time costs. A test callout will include all the basic steps advised above with our test equipment, I will identify a internal or external fault.

 

I support both and lines